Return & Refund Policy

At PureHair, we want you to be completely satisfied with your purchase. We stand behind the quality of our beauty products and offer a straightforward return and refund policy to ensure a smooth experience for our valued customers.

1. Our 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all physical products purchased from purehair.pages.dev. This period begins from the date you receive your order. If you're not completely happy with your PureHair product within this timeframe, you may return it for a full refund.

2. Eligibility for Returns

For a return to be eligible for a full refund, the item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns for items that have been used, opened, or are not in their original condition.

3. Damaged or Defective Items

If you receive a damaged or defective item from PureHair, please do not return it. Instead, contact us immediately. We will arrange for a replacement to be shipped to you at no additional cost, or issue a full refund, without requiring you to return the damaged item.

4. Wrong Item Received

Mistakes can happen! If you received an item different from what you ordered, please contact us right away. We will ship the correct item to you immediately, free of charge, and you will not be required to return the incorrect item.

5. Non-Refundable Items

Please note that certain items are non-refundable. These include digital products (such as e-books, guides, or online courses) and gift cards purchased from PureHair.

6. How to Initiate a Return or Exchange

To initiate a return, request a replacement for a damaged item, or report a wrong item received, please email our support team at support@purehair.pages.dev. Please include your order number and a brief explanation of the issue. Our team will guide you through the next steps.

7. Return Shipping Costs

For standard returns (e.g., if you changed your mind or the item wasn't what you expected), the customer is responsible for the cost of return shipping. However, if you are returning an item because it was defective, damaged, or you received the wrong product, PureHair will cover the return shipping costs, or as mentioned in sections 3 and 4, a return may not even be required.

8. Refund Processing

Once your return is received and inspected (if applicable), we will send you an email to notify you that we have processed your refund. Refunds will be processed within 5-7 business days and automatically applied to your original method of payment. Please note that it may take some additional time for the refund to appear on your bank or credit card statement.

9. Partial Refunds

In certain situations, a partial refund may be granted. This can occur if an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact us at purehairstyles@outlook.com.

Last Updated: 2026-03-07